Frequently Asked Questions

Still have questions about how Supervisor Systems can help improve efficiency on your farm? We’ve assembled some of the questions we hear the most below—if you don’t see your question, please get in touch and a member of our team will be happy to help.

Feed Supervisor

What types of scale heads can Feed Supervisor run on?

Today Feed Supervisor can run on the Avery Weigh-Tronix 640XL Scales and multiple Digi-Star 3610, 2400, and 2810 depending if a serial port is available.

Where do I want the scale head indicator?

The scale head can be used as the display on the mixer, either on the swing arm, or side. This application can cut down on the cost, as another display may not be needed. The scale head can also be mounted in the tractor cab, and a remote display used on the mixer wagon, or in the loader.

What is a remote display and do I need one?

A remote display is another indicator that duplicates the scale head read out. If your scale is located on the mixer, and your feeder can read it and reach it easily, you may not need a remote display.

Where does the Touch Screen go?

The FS»Touch touch screen will be mounted in the tractor cab. The 640XL scale head is mounted on the mixer and may be used as a remote display.

How will I transfer data between the scale head and my computer?

The choice is really yours. If you use the 2040 system, you can transfer either with;

A direct connect cable, from the scale head to your computer
Data Module, similar to a ruggedized data stick
Radio frequency
If you use the FS»Touch you will transfer with a data stick or WiFi.

How does Installation work?

After you have made the decision to purchase Feed Supervisor, we will schedule time on your farm, to train and install. If you are the "do it yourself type", we can ship the equipment, and set up an online training schedule.

What kind of computer do I need to run Feed Supervisor?

Installation System Recommendations

Microsoft Windows XP, Vista, or Win 7 (32 bit/64 bit) operating system
Minimum of 2GB of RAM (Higher RAM preferred on Vista/Win7 systems)
Minimum of 100 Megabytes available hard disk space
Minimum of 800x600 monitor resolution
Standard mouse or trackball
9 Pin Serial Port

Do I need internet access?

Internet access is not necessary to run Feed Supervisor.

Does the system have the ability to automatically import pen counts and milk weights from my parlor software?

Yes!

Is it possible for weather and other notes to be entered into records?

Yes!

Do you have a system to fit a small dairy?

We are able to customize our programs to fit your specific needs and budget.

We are looking at expanding, can your system grow with me, and will it update to future technology?

The FS»Touch gives us unlimited development potential to go where ever you want to in the future with the latest, expandable technology, and we will be there, leading the way!

How long is the return on my investment?

Our typical customers find their payback in 6 months.

Do you offer payment plans?

Yes we do, and occasionally have special offers. Make sure you are on our mailing list.

Truck Supervisor

Can Truck Supervisor work with my current scale?

Yes. Our software currently runs in a Weight Tronix E1310 Scale head. It reads an analog signal. If your current scale is an analog scale, then the hook-up is simple. If you have a digital scale, we will need to apply a program that converts the signal.

How does this connect to the office computer?

Depending on the distance from the scale head location to the computer, we can either use a direct connect line, or use radios.

How does this work when I am hauling multiple loads of crops?

The individual trucks you are using and their respective empty weights and the crop you are hauling can be programmed to a remote advance device. When the truck rolls across the scale, the driver hits his device button; the scale records the weight and enters it to the computer.

How does it work for purchased loads?

The Driver will stop and pick up a HID scanner card for the ingredient being brought in. The driver will scan the card to record the weight and then also when empty and return the card.

Hoof Supervisor

Can I use a different computer?

Yes. You can install Hoof Supervisor into any computer that uses Windows XP, Vista or Windows 7 operating system.

Will it store all my cow history?

Yes. As much as your computer can hold.

Can I down load reports easily?

Yes. You can pull all reports into an excel spreadsheet, or export them to a PDF. You can transfer these saved files to a USB drive.

Can I import information to and from Herd Management software?

You can import trim lists, and other herd data into Hoof Supervisor and run custom reports. Exporting data from Hoof Supervisor back into the herd management software depends on the software.

Support

What about service after a sale?

Support is included with the purchase of your system, for the first year following installation. At that time, you can choose either an annual service plan for all updates and unlimited telephone support or support on an as-needed basis. If you have internet access, we can provide online remote support as well. We also offer data coaching, consulting, and training.

What number should I call?

Reach us at 715-755-3575 or 888-259-8949.

When can I call?

We know your farm is always running, so we are available to take calls at all hours, 24/7.

Supervisor Systems: Technology Tools for Farm Efficiency

Our nutritionists, product developers, and support staff have a thorough understanding of agriculture and dairy farming. We are proud to create and support products that make a real impact on real dairy farms, every single day.